Terms and Conditions

This contract governs the provision of professional services by WEB TECK SOLUTIONS, identified with NIT 1075321741-1, domiciled in Neiva, Huila, Colombia (hereinafter, "The Provider") in favor of its clients (hereinafter, "The Client"). Making any payment or confirming the start of work through digital means constitutes full acceptance of these terms.

Effective Date: This contract takes effect from the date of acceptance (initial payment or written confirmation) and remains in force for the duration of the project until the final delivery of the contracted services.

1. COMPREHENSIVE SCOPE OF SERVICES

This agreement covers all services offered by The Provider, including but not limited to:

• Advertising and Digital Marketing: Campaign management on Google Ads, Facebook Ads, Instagram Ads, and Social Media Marketing.

• SEO Positioning: Local SEO strategies, Google Maps profile optimization (Google Business Profile), and General SEO (On-page/Off-page).

• Web and Software Development: Web Design, Web Apps, Mobile Applications (PWA/Native), Chatbot Development, automations, and code migrations.

• Infrastructure: Hosting, server maintenance, digital security, and technical support.

• Multimedia: Graphic design, professional video editing, and content creation.

2. NO REFUND POLICY (RESOURCE PROTECTION)

Once the execution of the service has begun, no refunds will be issued, except in the case of serious and demonstrable breach by The Provider. The Client accepts that:

• Consumption Expenses: Services such as Chatbots, APIs, cloud infrastructure, and servers generate resource expenses based on monthly traffic and usage that are prepaid and non-recoverable.

• Capacity Reservation: Payment guarantees the reservation of The Provider's professional and technical hours, displacing other potential projects.

• Ad Spend Investment: Amounts paid for investment in advertising platforms (Ads) are managed directly by the platforms and are not subject to refund by The Provider.

3. APPROVALS AND STRATEGIC MODIFICATIONS

To ensure the viability of the project, the following rules regarding progress are established:

• Prior Approvals: Any progress (design, structure, ad strategy, or functionality) that has been approved by The Client through any means (WhatsApp, email, or verbal) is considered final. Any request to revert an already approved item will require a new quote and timeline agreement.

• Change of Direction (Aesthetic or Strategic): If midway through the process The Client decides to change aesthetic or strategic direction of their own volition, said change must be previously approved by The Provider. The Provider reserves the right to accept the change (under new financial terms) or to continue with the original plan agreed upon in the initial contract.

4. DELIVERY GUARANTEE AND REVISIONS

If The Client considers that the deliverable does not meet the requirements documented in the brief or initial proposal:

• Free Revision: ONE (1) revision will be carried out at no additional cost, provided The Client demonstrates in writing that the deliverable does not meet the specific requirements documented in the approved initial proposal or brief.

• Re-implementation: If The Provider has not fulfilled more than 50% of the agreed and documented tasks, The Client may request the re-execution of the specific milestone, always maintaining the original objective and budget.

• Claim Deadline: The Client will have a maximum period of seven (7) calendar days after each delivery to report disagreements. After this period without written observations, the deliverable will be considered accepted.

5. VALIDITY OF AGREEMENTS VIA WHATSAPP AND DIGITAL MEANS

Both parties acknowledge that conversations, scope agreements, files sent, and approvals made through WhatsApp, Email, and other messaging platforms have full legal validity as evidence of the parties' intent and form an integral part of this contract.

6. JURISDICTION AND APPLICABLE LAW

This agreement is governed by the commercial legislation of the Republic of Colombia, including Law 527 of 1999 on electronic commerce and digital signatures. For international projects, the parties submit to conflict resolution through amicable conciliation. In the absence of an agreement, the jurisdiction shall be the city of residence of The Provider (Neiva, Huila - Colombia).

7. INTELLECTUAL PROPERTY

Rights over deliverables are transferred as follows:

• Transfer of Ownership: Final deliverables (designs, code, content) will become the exclusive property of The Client only after full payment for the services. Until then, The Provider retains all intellectual property rights.

• Portfolio Use: The Client authorizes The Provider to use the work performed in their professional portfolio, social media, and promotional material, unless expressly agreed otherwise in writing.

• Tools and Libraries: The tools, frameworks, libraries, and reusable components developed or used by The Provider remain the property of The Provider, with The Client being granted a perpetual license to use them for the specific project.

8. CONFIDENTIALITY

Both parties commit to:

• Information Protection: Keep confidential all sensitive information shared during the project, including business data, commercial strategies, access credentials, financial information, and customer data.

• Non-Disclosure: Not disclose to third parties any confidential information without prior written authorization from the other party.

• Duration: This confidentiality obligation remains in effect during the business relationship and for a period of two (2) years after its termination.

9. LIMITATION OF LIABILITY

The parties agree to the following liability limits:

• Maximum Liability: The Provider's total liability for any reason shall not exceed the total amount paid by The Client for the specific service in question.

• Exclusions: The Provider shall not be liable for indirect damages, loss of profits, business interruption, or data loss caused by factors beyond its control, including but not limited to: third-party provider failures, cyber attacks, changes in external platform policies (Google, Meta, etc.), or force majeure events.

• Marketing Results: For digital advertising and SEO services, The Provider commits to applying industry best practices but does not guarantee specific sales, conversion, or ranking results, as these depend on multiple external factors.

10. CONTRACT TERMINATION

This contract may be terminated under the following conditions:

• By Mutual Agreement: Both parties may agree to early termination in writing, defining the conditions for partial delivery and outstanding payments.

• For Breach: Either party may terminate the contract if the other seriously breaches its obligations and does not remedy the situation within fifteen (15) calendar days after receiving written notification.

• Effects of Termination: In the event of termination, The Client shall pay for all work effectively performed up to that date and The Provider shall deliver the progress corresponding to the amount paid.